Dawn Aschenbrenner, Genworth Mortgage Insurance
If a borrower finds that they are in trouble, if they anticipate that they might
be losing their job or that they need to sell their home, the best thing they can
do is call us. Hi, Dawn Aschenbrenner from Genworth Mortgage Insurance. I had a couple
of questions for you, if you don't mind?
We see people in every possible
circumstance: the've been in a car accident, they've lost a loved one, they've lost
their job, and they don't know who to turn to. I wanted to let you know I did finish
reviewing your file.
It is very rewarding; I get phone calls, I get thank
you notes…I've even had a borrower send me flowers. I'll get people who will call
me two years later who will say "I still have your name and number, from when you
helped me before." And, that's very rewarding because they kept my name and number
because they knew I helped them before and they know they can come to me again.
I had a woman with cancer who was behind on her payments, she had missed a lot of
work because she was taking chemo treatments. She had two small children to take
care of by herself. She was facing foreclosure and she was beside herself not knowing
where to turn. I was able to get her in touch with her mortgage company, recommend
a solution for her, and get her back on track, and with the circumstances that she
was facing the last thing she needed to be worrying about was her mortgage payment.
But, she didn't know who to call and I was there, and it - it was… she called me
in tears thanking me and it was - it was wonderful. I keep that message on my phone
and when I have a bad day I listen to it because I know that that was someone who
genuinely needed a help, and I was there.
Genworth Mortgage Insurance offers a safety-net to the borrower. If they ever become
delinquent, if they ever face a hardship they've got someone they can call and we
will work one on one with them to keep them in their home. Genworth Mortgage Insurance
helped the borrower purchase their home, and Genworth Mortgage Insurance is there
to help them keep their home.
Mortgage Insurance discussed in this website is underwritten by Genworth Mortgage Insurance Corporation.